Network Engineer L2 - Remote

Overview

The Network Engineer (L2) is responsible for providing remote technical support to clients by identifying and resolving technical incidents and problems, ensuring service level agreements are met.

In Short

• Provide professional remote technical support to clients.
• Identify and resolve technical incidents and problems.
• Maintain service delivery according to service level agreements.
• Use service assurance software to diagnose problems.
• Document and close resolved incidents according to procedures.
• Cooperate with stakeholders to expedite diagnosis and resolution.
• Provide continuous feedback to clients and update systems.
• Maintain accurate configuration of configuration items.
• Assist with the implementation of remedies and preventative measures.
• Develop knowledge of networking technologies and customer service skills.

Requirements

• Bachelor's degree in Information Technology or related field.
• Professional certification in networking technologies (e.g., Cisco, F5).
• Moderate experience in networking technologies and technical support.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.
• Ability to work well in a team environment.
• Developing knowledge of technical documentation and management concepts.
• Customer service orientation and proactive thinking.
• Experience in remote support for networking technologies.
• Good analytical and logical thinking.

Benefits

• Opportunity to grow and advance within the company.
• Diverse and inclusive workplace culture.
• Access to training and development resources.
• Flexible remote working arrangements.
• Supportive team environment.
• Competitive compensation and benefits package.
• Equal opportunity employer.
• Encouragement to take on new challenges.
• Access to a global network of professionals.
• Continuous feedback and support for career growth.