Associate Infrastructure Specialist, Network & Security - Remote

Overview

The Associate Infrastructure Specialist, Network & Security at NTT DATA is an entry-level engineering role focused on providing professional remote technical support to clients, ensuring effective resolution of incidents and maintaining service level agreements.

In Short

• Entry-level role in technical support for networking.
• Responsible for diagnosing and resolving technical incidents.
• Maintains support processes and handles service requests.
• Uses service assurance software for problem investigation.
• Prioritizes incidents according to agreed procedures.
• Documents incidents and maintains configuration items.
• Cooperates with stakeholders to expedite problem resolution.
• Provides feedback to clients and updates systems accordingly.
• Requires knowledge of networking technologies and customer service.
• Hybrid working environment.

Requirements

• Bachelor's degree in Information Technology or related field.
• Entry-level experience in networking technologies.
• Knowledge of Cisco, Juniper, Aruba, F5.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.
• Ability to work well in teams.
• Proactive and customer-oriented mindset.
• Familiarity with technical documentation.
• Entry-level technical support experience.
• Ability to provide remote support.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Global exposure and collaboration with experts.
• Access to advanced technology and resources.
• Commitment to innovation and excellence.
• Supportive team environment.
• Flexible working arrangements.
• Participation in R&D initiatives.
• Global career opportunities within NTT DATA.
• Equal opportunity employer.