Director of Admissions & Patient Access - Remote

Overview

The Director of Admissions is responsible for the day-to-day supervision of the Admissions team and overall admissions process, ensuring internal collaboration, execution of strategic initiatives, and a compassionate and effective experience for clients and families.

In Short

• Responsible for the professionalism, productivity, performance, and consistency of the Admissions team.
• Drive admissions volume, conversion rates, and census targets through active management of the admissions pipeline.
• Own and optimize the full admissions funnel from initial inquiry through admission.
• Manage staffing, training, and evaluation of the Admissions team.
• Develop and implement administrative policies to attain admission goals.
• Ensure client satisfaction with the Admissions process.
• Supervise and assist with pre-admission assessments and screenings.
• Coordinate with Marketing/Outreach to align referral flow.
• Maintain accurate admissions and referral data entry within the CRM system.
• Continuously evaluate processes to improve efficiency and performance.

Requirements

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Minimum of 3 years of experience in admissions or patient access.
• Three plus years supervisory experience.
• Experience with CRM systems and data reporting tools.
• Strong customer service and relationship building skills.
• Proficient with Microsoft Office Suite.
• Knowledge of industry and trauma-integrated care.
• Ability to manage competing priorities efficiently.
• Current CPR certification or ability to gain within first 30 days.
• Valid Colorado driver's license.

Benefits

• Medical, dental, and vision insurance.
• Competitive salary with employee recognition programs.
• Unlimited paid time off and sick days.
• Employer-sponsored 401(k) plan.
• Professional growth and continuing education reimbursement.