Customer Service Representative - German Speaker - Remote

Overview

As a Customer Service Representative, you will be the first point of contact for German-speaking customers, providing guidance and resolving inquiries to ensure a seamless and positive experience.

In Short

• Provide customer support in German via phone, email, and chat.
• Assist customers with questions about products, services, accounts, and troubleshooting.
• Resolve issues efficiently while maintaining a professional and friendly approach.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to provide timely and effective solutions.
• Stay updated on company products, services, and processes to offer accurate guidance.

Requirements

• Native or fluent German.
• Strong English skills for internal communication.
• Excellent communication, problem-solving, and interpersonal skills.
• Customer-focused, patient, and solution-oriented.
• Previous customer service experience is a plus, but full training will be provided.
• Comfortable using computers and digital tools.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive onboarding and ongoing professional development.
• Clear career growth opportunities within an international organization.
• Relocation support for candidates moving to Greece.
• Work in a multicultural, collaborative, and supportive environment.