Customer Service Representative - German Speaker - Remote

Posted 6 days ago

Customer Service

Full Time

Greece

Overview

Join our team as a Customer Service Representative, speaking German and providing support for one of the largest telecommunications providers in Germany, based in Greece.

In Short

Work in Greece with a German salary.
Handle incoming customer calls and ensure quick and accurate solutions.
Provide information and advice on various telecommunications products and services.
Assist customers with technical issues related to their devices and connectivity.
Efficiently handle and resolve customer complaints professionally and timely.
Collaborate with other departments to ensure effective communication and problem resolution.
Follow company policies and procedures to maintain customer satisfaction.
Experience in telephony is not required, but a willingness to learn is essential.
Excellent German language skills are necessary.
Enjoy working in a team of over 1500 colleagues.

Requirements

Good command of the German language, both spoken and written.
Proficient in PC applications.
Strong customer and service orientation, along with sales skills.
Excellent communication and interpersonal skills.
Ability to work independently and learn quickly.
Multi-tasking abilities.

Benefits

Above-average earnings.
Private health insurance.

Helpsense

Helpsense is a dynamic company based in Greece, serving as a key player in the telecommunications sector by representing some of the largest telecom providers in Germany. With a team of over 1500 employees, Helpsense is dedicated to delivering exceptional customer service and support. The company values individuals who are eager to learn and grow, regardless of their prior experience in the industry. Helpsense offers competitive salaries, private health insurance, and a collaborative work environment focused on customer satisfaction and effective problem-solving.

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