Policy Solution Architect - Remote

Overview

This role involves providing customer service across various areas including technical support, account support, and network design, while focusing on customer satisfaction and revenue generation.

In Short

• Cover customer service in technical support and account support.
• Engage in operations, maintenance, and network design.
• Participate in deployment, integration, and transformation projects.
• Focus on increasing customer satisfaction.
• Work as part of a customer team to develop solution architecture.
• Define integration design and specifications for products/services.
• Involve in planning and optimizing customer service phases.
• Contribute to the development of end-to-end solution architecture.
• Collaborate with various stakeholders to meet specific needs.
• Ensure the delivery of high-quality customer service.

Requirements

• Experience in customer service roles.
• Knowledge of technical support and account management.
• Familiarity with network design and deployment.
• Ability to work in a hybrid environment.
• Strong communication skills.
• Problem-solving abilities.
• Experience in operations and maintenance.
• Understanding of integration and transformation processes.
• Ability to work collaboratively in a team.
• Experience in developing solution architecture.

Benefits

• Opportunity to work in a hybrid environment.
• Engagement in diverse projects.
• Collaboration with a skilled team.
• Potential for career growth.
• Access to training and development resources.
• Competitive salary and benefits.
• Flexible working hours.
• Supportive work culture.
• Involvement in innovative solutions.
• Contribution to customer satisfaction and revenue generation.