Lead User Researcher - Remote

Overview

We are looking for a highly capable practitioner to lead the research team at Nivoda, a fast-growing B2B marketplace in the diamond industry. The role involves connecting with American retail partners to understand their experiences and improve efficiencies in buying and selling diamonds.

In Short

• Lead the research team and develop research methodologies.
• Collaborate with product managers, designers, and engineers.
• Utilize the Jobs to be Done framework.
• Conduct usability testing and gather customer feedback.
• Build and manage a high-quality research team.
• Provide training and support for user research methods.
• Socialize research findings across the company.
• Improve user research project processes.
• Report findings to senior leadership.
• Increase research maturity within the organization.

Requirements

• 5+ years’ experience in user research, preferably in B2B tech or SaaS.
• Understanding of user research principles and psychology.
• Experience building research teams in fast-growing environments.
• Ability to manage relationships with senior leadership.
• Practical experience with JTBD framework and various research methods.
• Adaptability and resilience in dynamic settings.

Benefits

• Dynamic working environment in a fast-growing company.
• Fully remote working opportunity.
• Chance to build and shape the research team.
• Collaboration with global teams.
• Unlimited holiday policy.