E-Commerce Fulfillment Manager - Remote

Overview

The E-Commerce Fulfillment Manager will oversee all aspects of global delivery initiatives at Nivoda, focusing on express delivery and operational excellence in the diamond industry.

In Short

• Lead global delivery programs, focusing on express and ultrafast delivery.
• Accountable for P&L of delivery programs and budget management.
• Implement systems for monitoring trends and process improvements.
• Engage with customers to establish best practices and lifecycle management.
• Analyze demand and supply planning processes for improvements.
• Oversee inventory selection and automated replenishment models.
• Collaborate with product and operations teams to enhance online experience.
• Provide mentorship and support to team members.
• Strong focus on customer satisfaction and operational efficiency.
• Drive strategic decisions based on data analysis.

Requirements

• Bachelor’s degree in Business or Supply Chain Management.
• 5-7 years of experience in the diamond or luxury goods industry.
• Proven leadership experience managing teams and operations.
• In-depth knowledge of diamond industry practices.
• Strong organizational skills in a fast-paced environment.
• Excellent interpersonal and negotiation skills.
• Analytical mindset for data interpretation and strategic decisions.

Benefits

• Opportunity to work in a fast-paced and innovative environment.
• Collaborative team culture with a focus on professional development.
• Engagement with a global customer base in the jewelry industry.
• Potential for career growth within a rapidly expanding company.
• Flexible working arrangements in a remote setting.