Global Customer Marketing Manager - Remote

Overview

The Global Customer Marketing Manager will support and scale customer marketing efforts, focusing on elevating the voice of the customer through advocacy, storytelling, and engagement programs.

In Short

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references.
• Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns.
• Identify and coordinate customers to participate in webinars, events, and speaking opportunities.
• Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up.
• Help launch and manage a customer newsletter focused on value, education, and engagement.
• Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications.
• Collaborate with Customer Success to identify customer champions and advocacy opportunities.
• Work with the Partner Team to extend programs and activities to our partners’ customer base.
• Track and report on customer marketing activities and engagement metrics.

Requirements

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles.
• Strong writing and storytelling skills, with the ability to translate customer outcomes into clear narratives.
• Experience working directly with customers and cross-functional internal teams.
• Exposure to customer advocacy or reference programs (formal or informal).
• Strong organizational skills and attention to detail.
• Comfortable executing multiple projects in parallel in a fast-paced environment.
• Experience with webinars, virtual events, or customer communications is a plus.

Benefits

• Global Gratitude and Recharge Days.
• Flexible, paid time off policy.
• Employee wellness programs and counseling resources.
• Meaningful peer recognition and awards.
• Paid parental leave.
• Invention/patenting assistance.
• Community impact, paid volunteer time, and opportunities.
• Intercultural learning and celebration.
• Multiple tools through which to learn and grow, and an incredible global community.