Technical Support Specialist - German - Remote

Overview

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

In Short

• Must be able to work a set schedule during office hours Monday to Friday.
• Take initiative and provide prompt, accurate follow-up to tickets and support calls.
• Ability to flourish under limited supervision.
• Must be fluent in Windows troubleshooting.
• Fluency in Mac troubleshooting a plus.
• Experience with Linux troubleshooting desired.
• Collaborate with internal departments to resolve critical product issues.
• Create and deliver product or technology training to partner teams.
• Share knowledge of issues and resolutions with partner teams.
• Other duties as needed.

Requirements

• German and English at C1/C2 Level.
• Excellent oral and verbal communication skills are a must.
• A Bachelor's degree in Computer Science and/or equivalent work experience.
• At least 2 years prior experience in a customer service/support-related position.
• Proficient in Windows, working knowledge of MacOS, and understanding of Linux distributions.
• Previous experience with Zendesk is a plus!
• Able to exercise good judgment of priority based on customer impact.
• Adaptable to new technologies and processes.
• Strong interpersonal skills to work in a team-oriented environment.
• Understanding of any virtualization platform, basic networking.

Benefits

• Flexible working hours with hybrid office options.
• Grow personally and professionally with a fast-growing company.
• Enjoy your lunch covered by NinjaOne 3 times/week at the office.
• Access to our Corporate Benefits Platform with discounts for brands.
• Develop your skills through our renowned training platform.
• Receive competitive compensation.
• Collaborate with a curious, kind, international workforce.
• Enjoy your work environment located in the heart of Berlin.