Lock Desk Team Leader - Remote

Overview

The Lock Desk Team Leader plays a critical role in overseeing daily lock desk operations, ensuring pricing accuracy, compliance with investor guidelines, and timely execution of rate lock requests.

In Short

• Supervise the daily operations of the lock desk team.
• Review and resolve escalated pricing or lock issues.
• Ensure compliance with investor guidelines and regulations.
• Train and support Lock Desk Associates.
• Monitor team productivity and service level agreements.
• Collaborate with internal departments.
• Maintain pricing templates and guidelines.
• Assist in system updates and guideline changes.
• Support audits and quality control reviews.
• Identify process improvement opportunities.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 3–5 years of experience in mortgage pricing or lock desk operations.
• 1 year of leadership experience preferred.
• Strong knowledge of mortgage loan products.
• Proficiency in Encompass and Optimal Blue.
• Excellent analytical skills and attention to detail.
• Effective communication skills.
• Ability to work independently in a fast-paced environment.
• Understanding of interest rate trends is a plus.
• Familiarity with hedging strategies.

Benefits

• Above market salary.
• HMO on Day 1 for principal and two dependents.
• Government-mandated benefits.
• Performance-based incentives.
• Quarterly company events.
• 1,000 PHP De Minimis.
• Equipment and software provided.