Customer Success Manager - Remote

Overview

As a Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the Nightfall platform.

In Short

• Manage customer success and ensure customers realize the full value of the Nightfall platform
• Develop and deliver a roadmap to success, advising customers to reach business goals
• Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
• Collaborate cross-functionally to drive expansion revenue and manage renewals
• Engage with business leaders to thoughtfully help them identify upsell opportunities
• Communicate enhancement opportunities & product feedback across teams
• Become an expert on the Nightfall platform and our integrations

Requirements

• 5+ years of consulting, account management, customer success, or sales experience
• Proven track record of managing enterprise clients
• Prioritize customer experience with a focus on customer happiness
• Drive to understand customers’ business goals and identify solutions
• Team player with a high level of integrity
• Proven capacity to develop relationships and optimize accounts
• Strong business acumen and interest in machine learning & information security
• Aptitude for digesting and communicating technical concepts
• Resourceful in finding answers

Benefits

• Work in a fast-growing startup environment
• Be on the frontlines of the data security industry
• Collaborate with a team of experts in cybersecurity
• Opportunity to drive product adoption and customer success