Customer Service Coordinator - Escalations - Remote

Overview

As a Customer Service Coordinator at Nick Scali, you will be responsible for resolving customer concerns and warranty cases, ensuring top-notch service and support.

In Short

• Work closely within a team to resolve warranty cases.
• Collaborate with other departments for resolutions.
• Liaise with customers via phone and email.
• Ensure seamless customer service and support.

Requirements

• Customer service experience in an office-based role needed.
• Excellent communication & customer service skills.
• Strong problem-solving skills.
• Great attention to detail.
• A technical and inquisitive mindset.
• Ability to investigate warranty cases.
• Proficiency in Microsoft programs and soft phone systems.

Benefits

• Job security at a publicly listed company.
• Competitive salary.
• Continuous training and career development opportunities.
• A supportive team environment.
• Free onsite parking.
• Close to M7 motorway.
• Monday to Friday only.
• Monthly free team lunch.