Voice Engineer - Remote

Overview

The Voice Engineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively.

In Short

• Lead Voice infrastructure projects, serving as the Subject Matter Expert.
• Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.
• Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.
• Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
• Apply hands-on expertise in proof-of-concepts and new initiatives.
• Perform routine maintenance of voice network infrastructure.
• Collaborate with other teams to resolve escalated issues.
• Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
• Plan and implement disaster recovery strategies.
• Must be able to support a flexible schedule and on-call services.

Requirements

• Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
• 5+ years of experience in telecommunications.
• Expert-level knowledge of VoIP and SIP protocols.
• Expert-level experience with Session Border Controllers in carrier-grade environments.
• Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
• Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
• Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
• Familiarity with network monitoring and management systems.
• Command-line knowledge of UNIX/Linux operating systems.
• Experience with trouble ticket systems such as Remedy or ServiceNow.

Benefits

• Flexible work schedule.
• Opportunity to work in a dynamic environment.
• Training and mentoring opportunities.
• Collaboration with global teams.
• Engagement in innovative projects.