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Voice Engineer - Remote

Posted 2 weeks ago
DevOps / Sysadmin
Full Time
Germany

Overview

The Voice Engineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively.

In Short

  • Lead Voice infrastructure projects, serving as the Subject Matter Expert.
  • Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.
  • Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.
  • Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
  • Apply hands-on expertise in proof-of-concepts and new initiatives.
  • Perform routine maintenance of voice network infrastructure.
  • Collaborate with other teams to resolve escalated issues.
  • Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
  • Plan and implement disaster recovery strategies.
  • Must be able to support a flexible schedule and on-call services.

Requirements

  • Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
  • 5+ years of experience in telecommunications.
  • Expert-level knowledge of VoIP and SIP protocols.
  • Expert-level experience with Session Border Controllers in carrier-grade environments.
  • Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
  • Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
  • Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
  • Familiarity with network monitoring and management systems.
  • Command-line knowledge of UNIX/Linux operating systems.
  • Experience with trouble ticket systems such as Remedy or ServiceNow.

Benefits

  • Flexible work schedule.
  • Opportunity to work in a dynamic environment.
  • Training and mentoring opportunities.
  • Collaboration with global teams.
  • Engagement in innovative projects.
NICE logo

NICE

NICE Ltd. (NASDAQ: NICE) is a leading software provider that empowers over 25,000 global businesses, including 85 of the Fortune 100, to enhance customer experiences, combat financial crime, and ensure public safety. With a strong focus on innovation, particularly in AI, cloud, and digital solutions, NICE is recognized as a market leader in its fields. The company manages more than 120 million customer interactions and monitors over 3 billion financial transactions daily. With a workforce of over 8,500 employees across more than 30 countries, NICE is committed to fostering an inclusive workplace and is proud to be an equal opportunity employer.

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