Customer Service Associate (Non-Voice) - Remote

Overview

Newstel is hiring! We’re looking for a proactive and empathetic Customer Service Associate to support our customers through digital channels. If you’re tech-savvy, customer-obsessed, and can thrive in a fast-paced online marketplace, we’d love to hear from you. This is a remote-first role open to candidates based in the Philippines. Whether you’re a fresh graduate or experienced in B2C support, if you’re passionate about helping people and delivering exceptional service, this role is for you.

In Short

• Responding to customer inquiries via email with clarity, accuracy, and care
• Ensuring timely and accurate resolution of customer concerns
• Keeping up-to-date with internal tools, processes, and new feature launches
• Maintaining CRM records and ensuring all customer data is accurate and updated
• Collaborating with internal teams and third-party partners to address customer needs

Requirements

• Experience in B2C customer support, ideally through digital channels
• Strong empathy and ability to engage with diverse customer personalities
• Comfortable working in a marketplace environment with multiple stakeholders
• Excellent written and verbal communication in English
• Computer-literate with basic knowledge of system tools and online navigation
• Educational background: High School (Old Curriculum) / SHS Graduate / Associate or Vocational Graduate / College Graduate

Benefits

• At Newstel, we don’t just connect brands to customers—we build lasting relationships through authentic and human-first interactions.
• We believe in continuous growth, operational excellence, and putting our people first.