Solutions Engineer - Remote

Overview

We are seeking a Solutions Engineer to join our team. This role is responsible for providing escalated technical support, offering customized solutions, and supporting both pre- and post-sales activities. The Solutions Engineer will also maintain up-to-date knowledge of product specifications, industry trends, and internal processes.

In Short

• Provide escalated technical support for complex customer issues.
• Troubleshoot technical problems and deliver thorough, solution-oriented responses.
• Participate in customer discovery sessions to gather business and technical requirements.
• Propose and tailor customized solutions and workflows aligned to customer needs and sales strategy.
• Support pre-sales activities by joining discovery calls, demos, and scoping sessions.
• Assist with post-sales activities including implementation support and site audits.
• Lead or participate in advanced consulting workshops during the implementation phase.
• Travel as needed to support on-site workshops with customers.
• Maintain up-to-date knowledge of product specifications, internal processes, and industry trends.
• Develop, maintain, and update process documentation and internal best practices.

Requirements

• Experience supporting solutions in the GLAM sector (Galleries, Libraries, Archives, and Museums).
• Familiarity with Microsoft on-premise infrastructure or applications.

Benefits

• Opportunity to work with a dynamic team.
• Engagement with innovative solutions in the GLAM sector.
• Professional development opportunities.
• Flexible working environment.