Team Lead, Revenue Cycle Management (RCM) - Remote

Overview

The Team Lead for Revenue Cycle Management is responsible for overseeing the billing processes and ensuring the financial health of both Netsmart and its clients by managing a productive team.

In Short

• Lead a team managing billing processes for clients
• Coach and train associates to foster a productive environment
• Build strong relationships with clients and associates
• Manage performance indicators such as A/R days and revenue
• Develop and execute KPI improvement plans
• Ensure team meets productivity and quality standards
• Handle client issues and escalations effectively
• Prepare regular and ad hoc reports as needed
• Comfortable with remote work and virtual collaboration
• Promote diversity and inclusion within the workplace

Requirements

• High school diploma or GED
• 2 years of customer service experience
• 2 years of experience in medical billing
• Proficient in Microsoft Office Suite
• In-depth knowledge of the healthcare industry
• Familiarity with medical billing compliance regulations
• Experience with customer escalations in a call center
• Medical coding certification preferred
• People management experience
• Strong communication skills

Benefits

• Equal opportunity workplace
• Inclusive environment for all associates
• Career development opportunities
• Health and safety workplace commitment
• Drug-free workplace policy
• Support for accessibility assistance
• Participation in E-Verify
• Pay Transparency Nondiscrimination adherence
• Recognition as one of Ingram’s Best Companies to Work For