HR Generalist - Support Center - Remote

Overview

We are currently seeking a Human Resource Generalist to join LeadVenture’s amazing HR Organization. This role works within our HR Support Center (HRSC), ensuring all LeadVenture employees and leaders receive efficient and concerned support for all their Human Resource related needs.

In Short

• Manage internal employee inquiries coming into the Employee Resource Center for resolution.
• Make high judgment recommendations in the absence of clear guidance.
• Identify and eliminate root causes of high-volume contacts and defects.
• Develop project plans and collaborate effectively across stakeholders.
• Build and maintain successful partnerships with HR teams and stakeholders.
• Support process enhancements and share best practices.
• Create reports and present trends to improve employee experience.
• Handle employee communications via email, calls, and chats.
• Operate with considerable autonomy and discretion.
• Participate in high-impact employee-focused HR initiatives.

Requirements

• A completed Bachelor’s degree from an accredited university preferred.
• Proven ability to manage customer contacts in a fast-paced environment.
• At least 3 years of equivalent work experience.
• Basic US legislation knowledge pertaining to HR & Labor.
• Ability to identify process defects and implement improvements.
• Strong relationship building skills.
• High degree in HR process and policy knowledge.
• Experience working with senior leaders.
• Ability to work in a fast-paced environment focused on growth.
• Bilingual (Spanish) required.

Benefits

• Opportunity to work in a dynamic HR environment.
• Engagement in high-impact HR initiatives.
• Collaboration with a diverse team across multiple locations.
• Professional development opportunities.
• Supportive work culture focused on employee experience.