Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Support customer base of automotive and non-passenger dealerships.
• Respond to customer inquiries through email or phone ensuring challenges are resolved.
• Demonstrate steps necessary to address or fulfill customer processes.
• Express best practices and company philosophy regarding operations.
• Act with professionalism, keeping customer satisfaction a priority.
• This position is full time.
• 2+ years’ experience in customer service.
• Excellent communication and organizational skills.
• Experience in a call center environment.
• Handle high volume throughput effectively.

Requirements

• Excellent Customer Service Skills
• Excellent Phone Etiquette
• Excellent Listening Skills
• Written Communications
• Call Center Environment
• Handle High Volume Throughput
• Help Desk Experience
• Organizational Skills
• General Computer Troubleshooting
• Remote Support (GoToMeeting, GoToAssist)

Benefits

• Best Practices Consulting
• CRM Ticketing System experience
• Search Engine Optimization knowledge
• Social Media Management skills
• Reputation Management experience
• Familiarity with Google Analytics
• Internet Consulting skills
• Internet Browser Support and Settings knowledge
• Experience with Windows Operating System