Telephonic Outreach Specialist - Remote

Overview

As a Telephonic Outreach Specialist, you will engage prospective members, educate them about Nest Health’s services, and help increase patient enrollment and engagement.

In Short

• Conduct outbound calls to potential patients and families.
• Educate individuals about Nest Health’s in-home and virtual care model.
• Navigate objections and provide personalized solutions.
• Document interactions accurately in the CRM.
• Meet performance metrics for call volume and enrollment conversions.
• Collaborate with internal teams to improve outreach strategies.
• Work flexible hours to reach prospective patients.
• 1-2 years of experience in telephonic outreach or customer service.
• Strong verbal communication and active listening skills.
• Fluency in Spanish or other languages is a plus.

Requirements

• Experience with CRM systems (Salesforce preferred).
• Basic understanding of healthcare services and patient engagement.
• Ability to handle objections and engage in persuasive conversations.
• Comfortable in a goal-oriented environment.
• Empathetic and patient-centered approach.

Benefits

• Mission-driven work with a meaningful impact.
• Growth opportunities in an innovative healthcare model.
• Remote work flexibility with a supportive team.
• Competitive compensation and performance-based bonuses.