Experienced Technical Support Engineer with German - Remote

Posted 3 days ago

Customer Service

Full Time

Worldwide

Overview

The Experienced Technical Support Engineer is a frontline support engineer providing advanced technical assistance to other TSEs and customers, resolving complex issues with innovative software products.

In Short

Provide expert technical assistance and issue resolution advice.
Exemplify professional communication and customer service.
Coach and mentor other TSEs to improve their skills.
Analyze and resolve critical technical issues.
Maintain high performance on key performance indicators.
Collaborate with internal teams to solve technical challenges.
Develop training materials and best practices.
Handle escalated issues and improve processes.
Ensure timely resolution of cases within SLAs.
Stay updated on industry trends and technologies.

Requirements

Bachelor’s degree in Computer Science or equivalent experience.
3+ years of experience in technical support.
Advanced knowledge in VoIP technologies and troubleshooting.
Experience with networking protocols and enterprise VoIP systems.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage time and priorities effectively.
Demonstrated ability to mentor others.
Familiarity with CRM platforms like Salesforce.
Understanding of contact center management concepts.

Benefits

Access to trainings and certifications.
Bonuses and aids.
Socializing activities.
Attractive compensation.
Work culture based on diversification and inclusion.

N.U

Ness USA

Ness Romania SRL is a prominent technology company that values its employees as its greatest asset. With a focus on professionalism, innovation, teamwork, and dedication to excellence, Ness has established itself as a leader in the tech industry. The company offers its staff opportunities to work on cutting-edge products and platforms for some of the most innovative software companies globally. Employees benefit from a supportive work environment that promotes career progression through collaboration with skilled professionals, access to training and certifications, and a range of attractive compensation and social activities. Ness Digital Engineering is committed to fostering a diverse, inclusive, and authentic work culture.

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