Customer Re-engagement Specialist - Remote

Overview

The Re-engagement Specialist plays a critical role in Nerdy’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

In Short

• Re-engage former clients through outreach.
• Understand client needs and tailor solutions.
• Utilize persuasive communication to overcome objections.
• Collaborate with internal teams for seamless reactivation.
• Track engagement data to refine outreach strategies.
• Maintain accurate records in CRM systems.
• Work in a fully remote environment.
• Competitive salary with performance-based incentives.
• Comprehensive healthcare benefits.
• Paid training and professional development.

Requirements

• 1-2 years of experience in retention or sales.
• Strong communication and interpersonal skills.
• Empathetic approach to customer engagement.
• Experience with CRM tools and customer data analysis.
• Passion for education and Nerdy’s services.
• Ability to adapt to changing strategies.
• Analytical thinking for developing re-engagement strategies.
• Comfort with cold calling former clients.
• Ability to convey value effectively.
• Focus on mission-aligned outcomes.

Benefits

• $40,000 base salary plus monthly variable compensation target.
• Performance-based advancement opportunities.
• Comprehensive healthcare benefits.
• 401(k) matching with immediate vesting.
• Paid training and professional development.
• Company-provided MacBook and equipment.
• Free Varsity Tutors Learning Membership for your household.