Customer Re-engagement Specialist - Remote

Overview

The Re-engagement Specialist plays a critical role in Nerdy’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

In Short

• Proactively reach out to former clients through various communication channels.
• Identify client needs and tailor solutions to align with their learning goals.
• Utilize persuasive communication and active listening skills.
• Collaborate with internal teams for seamless reactivation experiences.
• Track and analyze engagement data to refine outreach strategies.
• Maintain detailed records of customer interactions in CRM systems.
• Work in a fully remote environment.
• Earn competitive compensation based on performance.
• Contribute to an innovative platform impacting global learners.
• Engage in a feedback-rich culture with training opportunities.

Requirements

• 1-2 years of experience in retention, sales, or a related field.
• Strong communication and interpersonal skills.
• Persuasive and empathetic approach to customer engagement.
• Comfort with ambiguity and adaptability to changing strategies.
• Experience using CRM tools and analyzing customer data.
• A passion for education and conveying the value of services.
• Analytical thinking to develop targeted re-engagement strategies.
• Ability to adjust strategies based on feedback and market conditions.

Benefits

• Market-leading compensation with performance-driven growth opportunities.
• 100% remote work flexibility.
• Flexible time away to coordinate with the team.
• Training and feedback-rich collaborative environment.
• Use of cutting-edge AI tools to enhance results.
• Contribute to a global impact through innovative education.