Mandarin Speaking Bilingual Virtual Assistant - Work from Home - Remote

Overview

As a Patient Access Mandarin Speaker Virtual Assistant, you will provide essential support to Mandarin-speaking patients, ensuring a positive experience in a remote environment.

In Short

• Serve as the primary virtual point of contact for Mandarin-speaking patients.
• Schedule, reschedule, and cancel patient appointments.
• Verify patient insurance information and assist with pre-authorization.
• Collect and update patient demographic and medical information.
• Provide information regarding appointment preparation and directions.
• Assist patients with accessing patient portals and online resources.
• Handle patient inquiries with empathy and professionalism.
• Maintain accurate records of patient interactions.
• Adhere to HIPAA regulations and maintain confidentiality.
• Collaborate with healthcare team members.

Requirements

• Fluency in Mandarin Chinese and English.
• High school diploma required; Associate's or Bachelor's degree preferred.
• Experience in a customer service role, preferably in healthcare.
• Strong organizational skills and attention to detail.
• Proficiency in computer applications and typing.
• Ability to multitask in a fast-paced environment.
• Demonstrated empathy and a customer-centric approach.
• Reliable high-speed internet connection.
• Quiet home workspace.
• Familiarity with medical terminology is a plus.

Benefits

• Fully remote work opportunity.
• Flexible work schedule.
• Competitive compensation.
• Opportunities for professional development.
• Comprehensive benefits package.
• The chance to make a real difference in patients' lives.