Associate Staff Engineer, L2 Application Support (Java) - Remote

Overview

The Associate Staff Engineer will provide L2 application support for critical applications, ensuring timely resolution of issues and maintaining system health across modern and legacy technologies.

In Short

• 5+ years of experience in L2 application support.
• Proficient in troubleshooting Java-based applications.
• Experience with incident management and root cause analysis.
• Familiarity with middleware technologies like JSP and JSF.
• Ability to analyze logs for troubleshooting.
• Exposure to Mainframe environments is a plus.
• Understanding of ITIL processes.
• Participate in 24x7 support rotation.
• Strong communication and collaboration skills.
• Develop and maintain support documentation.

Requirements

• Bachelor’s or master’s degree in computer science or related field.
• Hands-on experience with incident management.
• Proficiency in Java, Angular, Oracle, and MongoDB.
• ITIL Foundation certification preferred.
• Experience with job scheduling tools.
• Strong analytical skills.

Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work with a global team.
• Professional development opportunities.
• Participation in knowledge sharing sessions.