Employee Benefits Department Assistant - Remote

Overview

Join CalNonprofits Insurance Services, a leading provider of insurance solutions to the nonprofit sector. As a remote, in-office - Capitola, CA, or hybrid team, our commitment to servicing nonprofits extends beyond our physical locations in California. We are seeking a proactive and detail-oriented Employee Benefits Department Assistant to join our team.

In Short

• Responsible for assisting the customer service department in support of employee benefit plans.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
• Process applications and other paperwork - including review for accuracy and follow-up on missing information.
• Compile, sort, and e-file documents, business transactions, and other activities.
• Plan, prioritize, and complete day-to-day workload utilizing agency procedures and systems.
• Understand COBRA rules and regulations and carrier participation requirements.
• Contact carriers, physicians, group administrators, and/or insured employees to resolve customer inquiries.
• Maintain and update database systems.
• Act as liaison between clients and vendors.
• Handle multiple tasks and prioritize effectively with accuracy and efficiency.

Requirements

• Possession of a high school diploma or equivalent.
• Minimum of 1-2 years of experience in clerical work and/or customer service.
• Experience working or volunteering in the nonprofit sector is preferred.
• Experience in administrative assistance and/or insurance is a plus.
• Ability to obtain or current possession of a valid California Life/Health and Life Only license.

Benefits

• Opportunity to continue learning and develop new skills.
• Chance to grow personally and professionally.
• Celebration of achievement and reward for great ideas, attitude, and teamwork.