Warranty Call Center Agent - Remote

Overview

The Warranty Call Center Agent will support automotive brands by addressing campaign claim issues, responding to inquiries, and ensuring quality in claims processing.

In Short

• Research and correct campaign claim coding issues.
• Respond to incoming emails promptly.
• Identify gaps in returned campaign claims.
• Conduct follow-up calls with dealers.
• Notify Project Manager of actionable items.
• Process internal audit chargebacks.
• Update campaign reports regularly.
• Attend weekly campaign meetings.
• Research and respond to internal inquiries.
• Maintain documentation compliance for claims.

Requirements

• Minimum 1 year experience with Microsoft Office.
• 1 year experience with IBM AS/400 is desired.
• Experience in general office duties.
• Experience in an automotive-related field is preferred.
• Excellent oral and written communication skills.
• Strong problem-solving skills.
• Ability to apply deductive and inductive reasoning.

Benefits

• Diverse workforce and equal opportunity employer.