Remote Implementation Specialist

Overview

The Remote Implementation Specialist is responsible for installing and implementing systems from the Diagnostic Cardiology portfolio, ensuring a positive experience for clients after their initial purchase.

In Short

• Work remotely from home across the United States.
• Collaborate with various teams to implement solutions.
• Utilize technical knowledge for system installation and customization.
• Ensure customer satisfaction and address technical issues.
• Maintain customer service requests and internal service records.
• Provide post-install technical support and training.
• Assess existing infrastructure for new solutions.
• Handle complex troubleshooting processes.
• Be available for after-hours support as necessary.
• Contribute to product engineering and improvements.

Requirements

• Associate's degree or equivalent experience.
• 4+ years of experience in network equipment installation.
• Knowledge of cyber security vulnerabilities and best practices.
• Excellent communication and multi-tasking skills.
• Ability to stay calm under pressure.
• Legal authorization to work in the U.S. required.
• Willingness to work after hours for critical issues.
• Preferred experience with modality-specific products.
• Strong customer-centric mindset.
• Ability to adapt and drive improvements.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with contributions.
• Paid time off and tuition reimbursement.
• Professional development opportunities.
• Supportive work environment and culture.
• Career advancement opportunities.
• Commitment to diversity and inclusion.
• Equal Opportunity Employer.
• Work-life balance initiatives.