Technical Support Engineer, Enterprise Tech Support - Remote

Overview

The Technical Support Engineer - Enterprise is responsible for managing, tracking, diagnosing, and troubleshooting complex technical issues while providing guidance to other employees within the support team.

In Short

• Resolve technical issues with minimal user disruption.
• Determine root causes of errors and bugs.
• Analyze data to assess impact and prevalence of issues.
• Utilize engineering tools for data modification.
• Communicate with customers for escalated inquiries.
• Develop proactive approaches to technical problem-solving.
• Collaborate with Technical Leads for quality solutions.

Requirements

• 1 year of experience in Support at Motive (Tier 1 or Tech Support) preferred.
• No active warnings or performance improvement plans.
• Fluent in spoken and written English.
• Team player in a professional environment.
• Background in Computer Science or Engineering preferred.
• Exceptional performance record.
• Familiarity with hardware and firmware troubleshooting.
• Overall technical expertise beyond Motive products.
• Flexibility for on-call rotation.

Benefits

• Diverse and inclusive workplace culture.
• Equal opportunity employer.
• Opportunities for professional growth.