Customer Service Representative (Part-time) - Remote

Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role will primarily focus on handling email inquiries from customers, utilizing our CRM software, Rich Panel, to provide efficient and accurate responses.

In Short

• Respond to customer inquiries via email in a clear, professional, and timely manner.
• Utilize Rich Panel CRM to manage customer interactions and track inquiries.
• Address customer concerns and provide relevant solutions.
• Strive to maintain high levels of customer satisfaction.
• Gain a strong understanding of the company’s products and services.
• Ensure accurate data entry in the CRM system.
• Demonstrate strong written communication skills.
• Work 20 hours per week with flexibility on weekends.
• Open to individuals seeking additional part-time opportunities.
• Must respond to inquiries within 24 hours.

Requirements

• Detail-oriented and dedicated to customer satisfaction.
• Experience in customer service roles preferred.
• Proficient in email communication.
• Familiarity with CRM software, preferably Rich Panel.
• Strong written communication skills.
• Ability to work part-time and flexible hours.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Part-time role with a focus on work-life balance.