Collections Adviser, Financial Health - Remote

Overview

The Collections team at Monzo plays a crucial role in supporting customers who may be struggling with debt, providing them with compassion and options to improve their financial health.

In Short

• Join a mission-driven team focused on financial health.
• Work remotely within the UK.
• Salary range of £24,750 to £29,625 plus benefits.
• Identify and support customers struggling with debt.
• Utilize understanding of lending products and decisioning processes.
• Engage with customers via in-app chat, calls, and emails.
• Participate in a structured interview process.
• Flexible working hours with guaranteed time off on your birthday.
• £1,000 annual learning budget for professional development.
• Emphasis on diversity and inclusion in the workplace.

Requirements

• Ability to start on 5th January 2026 and attend 7 weeks of training.
• Prior experience in Collections, Debt Recovery, or Customer Service is advantageous.
• Background in supporting vulnerable customers.
• Strong communication skills to engage with customers effectively.
• Attention to detail and high standards of work.
• Understanding of regulatory obligations.

Benefits

• Competitive salary with potential stock options.
• Flexible working hours and guaranteed time off on your birthday.
• £1,000 annual budget for learning and development.
• Inclusive workplace culture prioritizing diversity.
• Additional benefits as detailed on the company website.