Support Specialist (Entry Level) - Remote

Overview

As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings.

In Short

• Become an expert user on our software and keep up to date with new features and enhancements.
• Work with customers and the Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing.
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.

Requirements

• 1+ years of customer service experience ideally in a high growth saas company.
• Excellent phone and email communication.
• Proficient in Microsoft Suite (Word, Excel, etc).
• Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred.
• Availability for on-call support over the weekend a few times a year.

Benefits

• Paid Parental Leave.
• No Dress Code.
• Teammate Recognition Rewards and Swag.
• Flexible Career.
• Professional Development through LinkedIn Learning.
• Two tickets valued up to $500 to attend events hosted by our valued customers.
• CEO Impact Award.
• Your Voice Matters with open communication and feedback culture.
• Tailored Onboarding for every new member.
• Personal Growth Matters with internal and external development opportunities.