Supervisor, Member Services - Remote

Overview

The Supervisor, Member Services is responsible for providing exceptional customer support to Molina members and providers, ensuring their needs are met effectively while leading a team to achieve performance goals.

In Short

• Provides stellar customer service to Molina members and providers.
• Supervises and trains a team of employees.
• Manages escalations and ensures effective communication.
• Ensures compliance with regulatory requirements.
• Addresses complex inquiries regarding enrollment, claims, and benefits.
• Aims to improve member and provider experiences.
• Achieves individual performance goals related to call center objectives.
• Leads by example through personal accountability.
• Supports special projects and initiatives.

Requirements

• Associate degree or equivalent experience required.
• 3-5 years in a call center environment.
• 1-2 years of supervisory experience.
• Bachelor's degree preferred.
• 5-7 years of experience preferred.

Benefits

• Competitive benefits and compensation package offered.
• Equal Opportunity Employer.