Customer Care Specialist with Russian - Remote

Overview

Join MMDSmart as a Customer Care Specialist and be part of a dynamic team in the cloud communications sector, where your energy and willingness to learn will be valued.

In Short

• Communicate with customers to resolve their issues.
• Report problems to relevant teams.
• Coordinate the problem-solving process.
• Fluent in Ukrainian/Russian and proficient in English.
• Resilience under pressure is essential.
• Familiarity with Microsoft Office and Google Docs is required.
• Willingness to work in rotating shifts.
• Experience in customer service is a plus.
• Access to wellness programs and educational opportunities.
• Flexible working format options available.

Requirements

• Fluent in Ukrainian/Russian.
• Upper-Intermediate or Advanced English proficiency.
• Resilience under pressure.
• Familiarity with Microsoft Office and Google Docs.
• Dynamic and proactive approach.
• Flexibility to work rotating shifts.
• Readiness to work night shifts if needed.
• Experience in customer service is preferred.

Benefits

• Mental health programs and comprehensive medical insurance.
• Friendly atmosphere and strong mentorship.
• Free educational events and courses.
• Career development support.
• Work-life balance with remote, office-based, or hybrid options.