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Customer Support Engineer (Junior) - Remote

Posted 2 days ago
Customer Service
Full Time
Ukraine

Overview

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating unique technologies, and with your help, we aim to reach even higher.

In Short

  • Provide high-level technical support of MGID system.
  • Technical support via chat and email.
  • Investigate and solve issues related to different products.
  • Debug and troubleshoot integrations.
  • Prepare and run queries in the database.
  • Design widgets.

Requirements

  • Expertise in Linux shell.
  • Knowledge of MySQL.
  • Experience with Bug Tracking Systems (Youtrack, Jira, etc.).
  • Proficiency in HTML5/CSS3/JS.
  • Familiarity with RestAPI.
  • Any programming language knowledge is a plus.
  • Intermediate+ English level.
  • Native Ukrainian speaker.

Benefits

  • Opportunity to work in a global company.
  • Be part of a dynamic support team.
  • Work with cutting-edge technology.
  • Possibility for professional growth.
MGID logo

MGID

MGID, founded in 2008, is a leading company in native advertising that empowers media partners to monetize their audiences while assisting brands in effectively promoting their services and products. With a comprehensive range of integrated solutions, MGID covers every aspect of the promotion process, from strategic planning to implementation and optimization. The company serves major international brands such as Renault, Domino’s, Airbnb, PizzaHut, and Qatar Airlines, among others. MGID operates a proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in over 70 languages. Recognized with multiple AdTech awards for innovation and product quality, MGID boasts a dedicated workforce of over 700 employees across offices in the US, Europe, and Asia, fostering a culture of creativity and collaboration.

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