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Success Engineer - Remote

Posted 254 weeks ago
Customer Service
Full Time
Worldwide

Overview

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.

In Short

  • Talk to users to understand their goals and challenges
  • Help customers design and optimize their Metabase implementation
  • Guide customers on data extraction and query execution
  • Solve complex problems and troubleshoot customer issues
  • Collaborate with technical communicators to create educational materials
  • Serve as the voice of the customer to product and engineering teams

Requirements

  • Enjoy helping people and solving their problems
  • 3+ years of experience in writing production code, administering systems, or managing databases
  • Strong database and SQL skills
  • Expertise in web application development, infrastructure management, or database management

Benefits

  • Fully remote, async team with flexible working hours
  • Opportunities for continuous learning and solving complex challenges
  • Contribute to a tool that empowers users to unlock insights in their data
Metabase logo

Metabase

Metabase is a leading provider of user-friendly data analytics tools designed to help organizations of all sizes, from startups to large enterprises, gain insights from their data. With a focus on simplicity and elegance, Metabase offers an open-source platform that empowers users to measure, analyze, and share their data effectively. The company operates as a fully remote and asynchronous team, fostering a culture of flexibility, autonomy, and continuous learning. Metabase is dedicated to delivering exceptional customer support and building long-term value, having recently raised a $30M Series B to enhance its innovative approach to business intelligence.

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