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German Speaking Customer Service Representative - Remote

Posted 12 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is looking for a German Speaking Customer Service Representative to join our Online Retail Department. In this vital role, you will provide outstanding support to our German-speaking customers, helping them navigate our online retail platform and ensuring a seamless shopping experience.

In Short

  • Provide high-quality customer service in German through various communication channels including phone, email, and chat
  • Assist customers with inquiries regarding product details, order status, and shipping information
  • Resolve customer issues and complaints effectively and professionally
  • Maintain accurate records of customer interactions and inquiries in our CRM system
  • Collaborate with warehouse and logistics teams to ensure timely order fulfillment
  • Gather customer feedback to support continuous improvement of services and offerings
  • Stay updated on current trends and promotions in the online retail industry

Requirements

  • Fluency in German is crucial
  • Strong communication skills
  • Experience in customer service or a related field
  • Ability to resolve issues professionally
  • Familiarity with CRM systems
  • Knowledge of online retail operations
  • Team collaboration skills

Benefits

  • Opportunity to work in a dynamic team
  • Career growth and development opportunities
  • Competitive salary
  • Flexible working hours
  • Employee discounts on products
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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