French Speaking Customer Service Representative - Transportation Industry - Remote

Overview

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is ideal for individuals who are passionate about providing exceptional service and have a strong interest in transportation solutions. As a representative, you will engage with customers and assist them in navigating their transportation needs while communicating effectively in French.

In Short

• Manage customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in French.
• Provide accurate information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, changes, and cancellations of services.
• Resolve any issues or complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

• Fluency in French is essential.
• Previous experience in customer service is preferred.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• Interest in transportation and logistics.

Benefits

• Opportunity to work in a dynamic industry.
• Develop skills in customer service and transportation.
• Collaborate with a supportive team.