French Speaking Customer Service Representative - Telecommunications - Remote

Overview

Mercier Consultancy MD is pleased to offer a fantastic opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are enthusiastic about technology and customer care. As a key member of our customer service team, you will assist French-speaking customers with their telecommunications inquiries, ensuring they receive timely and effective support.

In Short

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide guidance on service activation, troubleshooting, and account management.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical support and other teams to enhance the overall customer experience.
• Keep up to date with industry changes and product knowledge to effectively assist customers.

Requirements

• Fluent in French (spoken and written).
• Strong communication skills.
• Experience in customer service, preferably in telecommunications.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Enthusiastic about technology and customer care.

Benefits

• Competitive salary.
• Comprehensive training provided.
• Opportunity for career growth.
• Supportive team environment.
• Flexible working hours.