Czech Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to embrace a new adventure while providing exceptional customer support to Czech-speaking clients in an international setting.

In Short

• Deliver outstanding support to Czech-speaking customers via phone, email, and chat for various inquiries and issues.
• Provide accurate information regarding products and services, ensuring clarity and understanding for customers.
• Handle and resolve customer complaints professionally, striving for complete customer satisfaction.
• Maintain detailed records of customer interactions within the CRM system to uphold service standards.
• Collaborate with team members to enhance customer relationships and service delivery.
• Stay informed of product updates, company policies, and industry trends to provide informed assistance.

Requirements

• Fluent in Czech and proficient in English.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems is a plus.

Benefits

• Fully paid relocation to Bulgaria.
• Competitive salary package.
• Opportunity to work in an international environment.
• Comprehensive training and support.
• Career development opportunities.