Swedish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to announce an exceptional opportunity for Swedish Speaking Customer Service Representatives to join our growing team in Poland! In this pivotal role, you will be responsible for providing stellar support to our Swedish-speaking clients, addressing their inquiries with professionalism and efficiency. Poland boasts a vibrant culture, a rich history, and a welcoming atmosphere, making it an excellent location for advancing your career while enjoying a fulfilling lifestyle. If you are passionate about customer service and ready to take on a new challenge, we want to hear from you!

In Short

• Deliver exceptional customer service in Swedish across various channels, including phone, email, and live chat.
• Assist customers with questions regarding products and services, providing accurate and timely information.
• Effectively resolve customer complaints and issues, ensuring a positive experience for each client.
• Document customer interactions accurately and contribute to improving the overall service process.
• Collaborate with team members to enhance service quality and address common challenges.
• Stay informed about company offerings and industry trends to provide knowledgeable support.
• Engage in regular training sessions to continuously develop your customer service skills.

Requirements

• Fluency in Swedish is required.
• Strong communication skills.
• Problem-solving abilities.
• Experience in customer service is preferred.
• Ability to work in a team environment.
• Willingness to engage in ongoing training and development.

Benefits

• Opportunity to work in a vibrant culture.
• Career advancement opportunities.
• Supportive team environment.
• Continuous training and development.