Swedish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives to join our dedicated team in vibrant Serbia! In this important role, you will provide exceptional support to our Swedish-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally. Serbia is known for its rich cultural heritage, stunning landscapes, and warm hospitality, making it an ideal place to enrich your professional experience while enjoying life in a lively environment. If you are enthusiastic about customer service and looking for a new challenge, we would love to hear from you!

In Short

• Deliver high-quality customer service in Swedish through various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries regarding products and services, providing accurate information and solutions.
• Effectively resolve customer complaints and issues, ensuring a positive customer experience.
• Maintain detailed documentation of customer interactions and contribute insights for service improvements.
• Collaborate with team members to enhance service quality and address common challenges.
• Stay informed about company offerings and market trends to provide knowledgeable support.
• Participate in ongoing training and development to continuously improve service capabilities.

Requirements

• Fluent in Swedish and English.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to resolve issues effectively and efficiently.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a vibrant environment.
• Professional development and training.
• Supportive team atmosphere.
• Rich cultural experience in Serbia.