Swedish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives to join our team in picturesque Portugal! In this essential role, you will provide top-notch support to our Swedish-speaking clients, ensuring their inquiries are addressed with professionalism and care. Portugal, known for its stunning landscapes, rich history, and vibrant culture, offers an exciting backdrop for your career in customer service. If you are passionate about helping others and seeking a rewarding career experience, we would love to hear from you!

In Short

• Deliver high-quality customer service in Swedish through various channels such as phone, email, and live chat.
• Assist customers with their questions regarding products and services, providing timely and accurate information.
• Effectively resolve customer complaints and issues, ensuring a positive service experience.
• Document customer interactions carefully and contribute to service improvement initiatives.
• Collaborate with team members to enhance service quality and address common challenges.
• Stay updated on company offerings and industry trends to provide informed support.
• Participate in ongoing training sessions to continuously develop your customer service skills.

Requirements

• Fluency in Swedish is required.
• Strong communication skills.
• Ability to resolve issues effectively.
• Experience in customer service is preferred.
• Willingness to learn and adapt.

Benefits

• Work in a beautiful location in Portugal.
• Opportunity to develop customer service skills.
• Supportive team environment.
• Ongoing training and development opportunities.