Spanish Speaking Customer Delight Representative - Remote

Overview

Mercier Consultancy BG is thrilled to announce a vacancy for a Spanish Speaking Customer Delight Representative who will be a crucial part of our customer service team. In this role, you will focus on providing exceptional service to our Spanish-speaking customers, ensuring they enjoy a delightful experience interacting with our brand. If you are passionate about creating positive customer interactions and have a knack for problem-solving, we want you to join our team!

In Short

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries, concerns, and service requests.
• Deliver exceptional customer service by personalizing interactions and anticipating customer needs.
• Handle complaints and inquiries in a professional and friendly manner, ensuring customer satisfaction.
• Accurately document customer interactions and maintain records in our CRM system.
• Collaborate with other departments to resolve issues and provide quick solutions to customer problems.
• Stay informed about our products and services to provide knowledgeable assistance.
• Promote a positive image of the company through every interaction, contributing to overall brand loyalty.

Requirements

• Fluent in Spanish, both spoken and written.
• Excellent communication skills.
• Experience in customer service preferred.
• Strong problem-solving abilities.
• Familiarity with CRM systems.
• Ability to work in a team-oriented environment.
• Positive attitude and a passion for helping others.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Dynamic and supportive work environment.
• Health and wellness benefits.
• Flexible working hours.