Italian Speaking Customer Service Agent for Finance Industry - Remote

Overview

Mercier Consultancy Bulgaria is seeking an Italian Speaking Customer Service Agent to join our Finance Industry team. In this vital role, you will provide exceptional service and support to our Italian-speaking clients who rely on our financial solutions.

In Short

• Deliver high-quality customer service in Italian for inquiries related to our financial services.
• Assist clients with account management, including transactions, statements, and inquiries.
• Provide accurate information about financial products, services, and policies.
• Resolve client complaints and issues with a focus on customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to ensure prompt resolution of client inquiries.
• Stay informed about financial regulations and industry trends to assist clients effectively.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the finance sector.
• Ability to handle customer inquiries and resolve issues efficiently.
• Familiarity with financial products and services.
• Proficient in using customer service software and tools.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Flexible working hours.