German Speaking Emergency Roadside Assistance Agent - Remote

Overview

Mercier Consultancy is looking for a German Speaking Emergency Roadside Assistance Agent to work remotely from beautiful Greece! In this essential role, you will be responsible for providing immediate assistance to German-speaking clients who are facing vehicle emergencies. Your prompt response and clear communication will help ensure that our clients receive the support they need during stressful situations. If you are passionate about helping others and seeking a fulfilling remote position, this is the perfect opportunity for you!

In Short

• Answer emergency calls from German-speaking customers requiring roadside assistance efficiently.
• Evaluate the situation and provide clear guidance and support to clients experiencing distress.
• Coordinate with service providers to ensure timely dispatch of assistance to clients.
• Maintain accurate records of all customer interactions and necessary follow-up actions.
• Deliver compassionate and professional service, focusing on customer satisfaction.
• Stay updated on company policies, services, and protocols related to roadside assistance.
• Collaborate with the team to enhance service quality and contribute to continuous improvement.

Requirements

• Fluent in German, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure.
• Experience in customer service or emergency assistance preferred.
• Proficient in using computer systems and software.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including evenings and weekends.

Benefits

• Work remotely from Greece.
• Opportunity to help others in emergency situations.
• Supportive team environment.
• Competitive salary.
• Flexible working hours.