Finnish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to offer a fantastic opportunity for Finnish Speaking Customer Service Representatives to join our dedicated team in beautiful Portugal. In this vital role, you will deliver exceptional support to our Finnish-speaking clients, ensuring their inquiries and concerns are handled with the utmost professionalism and efficiency. Portugal, known for its stunning landscapes, rich culture, and vibrant lifestyle, provides the perfect backdrop for a rewarding career in customer service. If you are passionate about helping others and want to explore a new adventure, we encourage you to apply!

In Short

• Provide high-quality customer service in Finnish through various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries related to products and services, offering knowledgeable guidance and support.
• Effectively resolve customer issues and complaints, ensuring a positive and satisfying experience.
• Accurately document customer interactions and contribute insights for continuous improvement in service delivery.
• Collaborate with team members to improve overall service quality and address any common challenges.
• Stay informed about the company's offerings and industry trends to provide well-informed assistance.
• Engage in ongoing training and development sessions to continuously enhance your customer service skills.

Requirements

• Fluency in Finnish is required.
• Strong communication skills in both Finnish and English.
• Experience in customer service is preferred.
• Problem-solving skills and a customer-oriented mindset.
• Ability to work collaboratively in a team environment.
• Willingness to participate in ongoing training.

Benefits

• Work in a beautiful location in Portugal.
• Opportunity to develop your customer service skills.
• Engaging and supportive team environment.
• Possibility of career advancement within the company.