Finnish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is delighted to offer a remarkable opportunity for Finnish Speaking Customer Service Representatives to join our dedicated team in Serbia! In this vital role, you will provide exceptional support to our Finnish-speaking clients, ensuring their inquiries are addressed with professionalism and efficiency. Experience the unique culture and rich history of Serbia, while developing your career in a supportive and dynamic environment. If you have a passion for customer service and are eager to contribute to a motivated team, we would love to hear from you!

In Short

• Deliver high-quality customer service in Finnish via various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries about products and services, providing accurate and helpful information.
• Effectively resolve customer complaints and issues, ensuring a positive customer experience.
• Document customer interactions thoroughly and contribute to service improvement initiatives.
• Collaborate with team members to enhance service quality and tackle common challenges.
• Stay informed about company products and industry trends to deliver knowledgeable support.
• Participate in ongoing training to continuously improve your customer service skills.

Requirements

• Fluency in Finnish is required.
• Strong communication skills.
• Ability to work in a team-oriented environment.
• Problem-solving skills.
• Customer service experience is a plus.

Benefits

• Opportunity to work in a dynamic team.
• Supportive work environment.
• Career development opportunities.