Dutch Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to elevate their careers in sunny Spain! In this essential role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are handled with professionalism and care. Spain, with its vibrant culture, beautiful beaches, and delicious cuisine, offers a fantastic environment to both live and work. If you are passionate about customer service and ready for a rewarding challenge, we would love to hear from you!

In Short

• Deliver high-quality customer service in Dutch across various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries about products and services, providing accurate and timely information.
• Resolve customer complaints and issues effectively, ensuring a positive client experience.
• Document customer interactions carefully and contribute insights for continuous service improvement.
• Collaborate with team members to enhance overall service quality and efficiency.
• Stay informed about company offerings and industry trends to offer knowledgeable support.
• Participate in ongoing training sessions to continuously refine your customer service skills.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Ability to resolve issues effectively.
• Experience in customer service is a plus.
• Willingness to participate in training sessions.

Benefits

• Opportunity to work in a vibrant culture.
• Access to ongoing training and development.
• Supportive team environment.
• Beautiful working location in Spain.