Dutch Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join our team in Poland! In this vital role, you will be responsible for delivering exceptional support to our Dutch-speaking clients, addressing their inquiries with professionalism and efficiency. Poland boasts a rich cultural heritage, vibrant cities, and a welcoming environment, making it an excellent place to grow your career. If you are passionate about helping others and seeking a new professional challenge, we invite you to apply!

In Short

• Provide high-quality customer service in Dutch through various communication channels, including phone, email, and chat.
• Assist customers with inquiries concerning products and services, ensuring they receive accurate and helpful information.
• Effectively resolve customer complaints and issues, maintaining positive customer relationships.
• Document customer interactions accurately and provide input for service enhancement initiatives.
• Collaborate with team members to improve service quality and address recurring challenges.
• Stay informed about company offerings and industry trends to provide knowledgeable support.
• Participate in training sessions to develop your customer service skills and product knowledge.

Requirements

• Fluency in Dutch (spoken and written).
• Strong communication skills.
• Ability to resolve customer issues effectively.
• Team player with a collaborative mindset.
• Willingness to learn and improve customer service skills.

Benefits

• Opportunity to work in a vibrant cultural environment.
• Professional development and training.
• Supportive team atmosphere.
• Potential for career growth.